Assistance with reading the content of this website is available 8 a.m. to 5 p.m. Monday through Friday by calling 352-629-2489.

Customer Service Center

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Director of Finance & Customer Service

Emory Roberts, CIA, CISA, CGAP, MBA

Phone: (352) 629-2489


Assistant Director of Finance & Customer Service

Peter Brill, CGFO

Phone: (352) 629-2489


Customer Service Manager

Veronica Martinez

Phone: (352) 629-2489


Citizens' Service Center

201 SE 3rd Street

Ocala, FL 34471

Phone: (352) 629-2489

Fax: (352) 629-1381



Welcome to the City of Ocala's Customer Service Center

Here we like to:

 Keep It Local, Keep It Simple!

NOTICE: The City of Ocala will be conducting a billing system upgrade beginning Friday, March 12 at 11:30 PM through Sunday, March 14 at 6:00 PM. During this time the customer payment portal, kiosks, and IVR lines will be unavailable.

Visitors entering public buildings will be screened using a touchless forehead or temporal artery thermometer. Visitors displaying visible symptoms of upper respiratory symptoms or a body temperature at or above 100 degrees will not be allowed to enter the building. All visitors are required to wear a cloth face covering, per the Centers for Disease Control (CDC) recommendations. Masks must be unobtrusive, fit snugly over the mouth and allow persons to breathe comfortably. Novelty masks that cover the entire face and prohibit a person from being recognizable are not acceptable.

The City of Ocala Municipal Services Customer Service Office wants to provide answers to your questions and problems as quickly as possible. That is why we have provided options for you to reach our office. Contact us in the way that best fits you.

Lobby – 201 SE 3rd St, Ocala, FL 34471 (Citizens Service Center). Lobby is open 7:30 a.m. to 5:30 p.m. Monday through Friday, except holidays.

Call Center – (352) 629-CITY (2489). Call Center is open Monday through Friday, 7:30 to 6:00 p.m. except holidays.

Email –  E-mails are reviewed and answered 7:30 a.m. to 5:30 p.m. Monday through Friday, except holidays.

The office is closed 7:30 a.m. to 9:00 a.m. on the third Thursday of every month due to employee training.

Do you need to report a problem or outage?

Electric or water problem or outage call (352) 351-6666 or go to Electric Utility

Ocala Fiber Network problem or outage call (352) 414-7593 or email      

Is your Municipal Services Statement due?

The City of Ocala Municipal Services offers many ways to pay your bill.

Are you looking for information about your account? Perhaps you would like an explanation of your bill or would like additional information about the services OEU provides? For this and other useful information about your account. If you would like to be connected to our Public Education.

The City of Ocala Municipal Services warns customers to be suspicious of callers demanding immediate payment using any prepaid card, debit or credit card, or wire transfer. Never share personal or financial information with anyone that calls or emails you. Never meet a stranger in person to make a payment. If you believe there is a problem with your account call the City of Ocala Municipal Services Customer Service at 352-629-CITY (2489).